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Land Line :07 5518 4595

Doggie Playmates Daycare & Grooming
Email us : info@doggieplaymates.com.au

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Frequently Asked Questions

Frequently Asked Questions2021-04-25T22:35:47+10:00

FAQ about Grooming Services at Doggie Playmates

What days and times do you offer grooming at Doggie Playmates?2021-04-05T06:58:54+10:00

We offer grooming 5 days a week with appointments commencing from 8:00 AM and our last appointment of the day at 5:00 PM ( NSW time). If you have special needs that do not fall within these times, please let us know and we will try to accommodate you.

Do I need to book an appointment at Doggie Playmates?2021-04-05T06:59:43+10:00

You can call us at any time to set an appointment, or set one up in person at the Doggie Playmates centre in Tweed Heads.

How long will it take to groom my dog?2021-04-05T07:00:10+10:00

In general, smaller- to medium-sized breeds take 2-3 hours to be groomed in full, and larger and/or heavier-coated breeds take between 3 to 4 hours. The condition of their coat, the time since the last groom, and the kind of groom you are looking for, your dog’s behaviour during the grooming process will contribute to the time it takes. We try to strike a balance between making the groom as unhurried and comfortable as we can for your dog while aiming to get them back to you in a timely fashion. Because we’re working with animals, unexpected delays can occur.

Why does it take so long to groom my dog?2021-04-05T07:00:37+10:00

Grooming dogs isn’t as simple as getting your own hair cut and styled . There are a lot more steps and a lot more hair involved. During your dog’s stay, we brush, comb, bath , blow dry, trim nails, clean ears, cut fur, tidy sanitary areas, then do a final trim and tidy. Throughout the groom we chat, pat and cuddle your dog…. All of this takes time.
We also split up our grooming into steps and provide rest breaks to make the experience as comfortable for your pooch as we can. Some younger and/or inexperienced dogs often need extra time to learn and become comfortable with the grooming process. Rushing through these groom procedures only stresses both dog and groomer, leading to potentially unwanted issues in the future. If you need your dog ready by a specific time, please advise us at time of booking.

Do you sedate dogs for grooming?2021-04-05T07:00:52+10:00

No

Does my dog need to be de-sexed for grooming at Doggie Playmates?2021-04-05T07:01:15+10:00

We don’t require your dog to be spayed or de-sexed for grooming only services, but for health reasons we cannot provide grooming services to dogs on heat.

Can I leave my dog at Doggie Playmates for the whole day?2021-04-05T07:02:03+10:00

Yes, we offer a groom and daycare package. Your pooch will be able to socialise and play during groom breaks, and before or after their groom. We will request details of your dog’s immunisation, health and sex status at the time of booking this package.

How old should my puppy be before he gets his first groom?2021-04-05T07:02:24+10:00

It is good to have your puppy become familiar with grooming as early as possible after the first set of puppy shots, usually 12-16 weeks of age. This will help your pooch learn at an early age that grooming is a pleasant experience.

My dog is very anxious/has separation anxiety.2021-04-05T07:02:54+10:00

In these cases we take things very slowly, monitor for signs of stress or fatigue, and take rest /doggie play breaks when needed. If we see that your dog does not take to the grooming process and is becoming too stressed, we may contact you and arrange for the session to be broken up into smaller ones. The last thing we want is to over-stress your dog through grooming processes.

My dog might bite/is aggressive/I’m not sure how they will react to being groomed.2021-04-05T07:03:14+10:00

We accept dogs who are difficult in some way or another. Dogs who will never let their paws be touched at home are more likely to become accustomed to having their nails or face trimmed patiently in a grooming environment. If your dog is likely to bite, for the we feel safety of your dog and our groomers, we may use a soft nylon muzzle during the grooming process.

My dog is a senior.2021-04-05T07:04:44+10:00

Older pets often need special care, patience and attention. We recommend the style be kept short and easy to maintain to keep the grooming process to a minimum amount of time.

How often do nails need trimming?2021-04-05T07:05:47+10:00

Generally a dog’s nails need trimming every 6 weeks.

My dog’s nails have grown out, can you fix this?2021-04-05T07:06:01+10:00

We will not intentionally “quick” a nail in order to get the nails short. We will cut the nails as close to the quick as possible, but if the quicks have grown out, we will only be able to trim up to the quick. Regular nail clipping, every 2-4 weeks, will get the quick to recede and result in shorter nails. At times, we will unintentionally quick a nail and when we do, we apply styptic powder to the nail to stop any bleeding.

Do you provide just nail clipping services ?2021-04-05T07:06:22+10:00

If you are only looking to cut your dog’s nails and nothing else, we happily provide this service.

My dog has allergies/sensitive skin.2021-04-05T07:06:48+10:00

Please advise us beforehand of any allergies, skin condition or sensitivities your dog may have when making an appointment, so we can determine the best medicated products for your pooch’s skin type/condition.

What happens if my dog has fleas?2021-04-05T07:07:06+10:00

If we notice that your dog has fleas, we will contact you immediately. If we cannot reach you, we will proceed and provide a flea bath before proceeding with groom. Additional costs will apply for this procedure.

Do you express Anal Glands?2021-04-05T07:09:23+10:00

We do not express anal glands at Doggie Playmates. Once you start expressing a dog’s anal glands externally, the dog’s body gives up doing it naturally, meaning you will usually have to have them manually expressed every 4-6 weeks. If your dog isn’t having problems with them, nature is on task. If your dog is experiencing any form of anal problem, you should have your dog checked by a Vet to determine the cause of the issue and, if required perform an internal anal gland expression.

Do you Pluck Ears?2021-04-05T07:09:47+10:00

Some breeds of dog grow hair in the ears that need to be removed for hygiene reasons. There is some controversy among veterinarians and groomers about this topic. At Doggie Playmates , we may pluck ears that need to be reduced of hair unless we are asked not to by you. With that said, we will only do it if the dog allows us to. If the dog is too squirmy for plucking we will trim, or we will stop because more damage can be done by continuing.

My dog still gets mats and/or tangled fur, even though I have regular grooming. Why is this?2021-04-05T07:10:08+10:00

Most often this happens when a dog’s coat is kept too long for their play environment /lifestyle, the time you have available to maintain their coat at home, or they need grooming more often. Keeping your pooch’s fur shorter with more frequent, shorter groom visits, will resolve the issue of matting.

Can you remove mats?2021-04-05T07:10:47+10:00

If the hair is allowed to knot or develop “matts”, it is unhealthy for the dog’s skin. It may be possible to “dematt” the coat, if it can be done without causing pain to the dog. Unfortunately, the process is often painful or can cause irritation to the dog’s skin. If your dog is matted, we will discuss with you what can be done.
Matted coats can cause a variety of skin and health problems. When your pet is extremely tangled, matted, or densely coated there are increased risks of stress, trauma, and / or injury. If possible, we will carefully de-mat your pet’s coat. If the coat is severely matted or we determine that de-matting would be too painful for your pet, we will need to remove the coat with clippers. Please discuss your dog’s needs with us at time of booking.

How often should I bring my dog in for a groom?2021-04-05T07:13:02+10:00

To maintain a proper / manageable coat for non-shedding breeds such as Poodles, Bichons, Shih Tzus, Lhasa Apsos, Terriers, you should have your dog groomed every 4-6 weeks.
If they are kept in a very short cut, these breeds may be able to go 8 weeks before next groom. Breeds that have short, shedding coats can usually wait 8-12weeks between grooming appointments, as long as they are brushed regularly at home.

When will I know to pick my dog up?2021-04-05T07:13:24+10:00

We will give you a call via the phone number(s) provided when your dog is ready for pick up after their groom.
If you are concerned about your dog is handling the groom or feel it is taking longer than expected, you can always give us a call; we can let you know how they are doing and when they will be ready to be picked up.

What is your cancellation policy?2021-04-05T07:13:59+10:00

Cancellations can leave an empty block in the schedule that could have otherwise been filled by another customer, and so we ask that any cancellations are made by you are early as possible.

What if I want something changed or redone after my dog is finished?2021-04-05T07:14:12+10:00

Your satisfaction is very important to us! If you notice something at pick up and one of our staff members are still in, they can often take care of it for you prior to leaving the centre. If you notice something after you leave, we ask that you give us a call within 48 hours so we can arrange a time to tweak the groom while it is still relatively fresh.

What if I’m not satisfied with the groom?2021-04-05T07:14:36+10:00

If you’re not happy with your dog’s groom, let us know! We always appreciate your feedback. We take as much information as we can about your dog and about what you want, and keep detailed records of your dog’s grooming , so if something is not to your liking we will know what to change.

What time do you open and close Doggie Playmates daycare?2021-04-05T07:28:34+10:00

We are open at 7.30am and close at 6.30pm (NSW times).

Do we need to make a booking at Doggie Playmates Daycare?2021-04-05T07:28:52+10:00

Yes, please make a booking as spaces are limited and we strictly adhere to our staff to dog ratio, so you may be disappointed if you turn up without a booking.

At what age can my dog come to play?2021-04-05T07:29:22+10:00

Dogs need to be at least 16 weeks of age and current on vaccinations.

Can any dog come to daycare?2021-04-05T07:29:47+10:00

No, dogs who are aggressive towards other dogs or people may not come to daycare. We also do not allow dogs that eat rocks. Doggie Playmates have river stone gardens for dog exploration.It is the owner’s responsibility to inform us of specific behavioural habits.

Are there any dog breeds that are not accepted into Doggie Playmates daycare?2021-04-05T07:31:03+10:00

We are unable to accept enrolments at Doggie Playmates daycare for the following breeds:

  • American Pit Bull Terrier
  • Fila Braziliero (Brazilian Mastiff)
  • Japanese Tosa (Japanese Mastiff)
  • Dogo Argentina (Argentinean Mastiff)
  • Presa Canario.

All other breeds are assessed on the basis of each individual dog and may be permitted to attend should they be assessed as suitable.

Does my dog need to be spayed or neutered?2021-04-05T07:32:12+10:00

Yes, all dogs over the age of 7 months must be spayed or neutered.(de-sexed) – limited exceptions may be made with prior approval (conditions apply).

What vaccinations are required for my dog?2021-04-05T07:32:56+10:00

All dogs attending Doggie Playmates Daycare must have up-to-date C5 vaccinations (administered within the last 12 months and not less than 1 week prior to first visit). Owners must submit proof of C5 vaccinations from their Vet. Alternative vaccination methods are not accepted.

Puppies must have at least their first vaccination before entering day care and must have their booster and final puppy vaccinations by 16 weeks.

  • 6-8 Weeks – First Vaccination,
  • 10-12 Weeks – Booster Vaccine
  • 14-16 Weeks – Final Vaccine.
How will attending Day Care affect my dog’s toilet routine or toilet training?2021-04-05T07:39:50+10:00

Doggie Playmates has a large outdoor play space which serves to maintain your dog’s established outside toileting routine whilst attending daycare.
We find that dogs in care at Doggie Playmates follow the lead of other dogs’ outside toileting. With very few accidents occurring within our inside play space, your dog’s home toileting routines won’t be affected by attending Doggie Playmates daycare.

Can we visit the facilities at Doggie Playmates Daycare?2021-04-05T07:40:15+10:00

Yes, please do come and visit and meet with us before you bring your dog in for daycare to ensure you are happy and comfortable leaving your furry family member in our care. will not be able to enter the daycare area, when other dogs are in care. Having strangers in the play area can be disruptive to the dogs attending, so we do limit access to these areas to early morning or later in the afternoon.

How do you introduce my dog safely to other dogs at Doggie Playmates?2021-04-05T07:40:43+10:00

When your dog is first brought back they will be in a transition area. This allows your dog to see and smell other dogs and other dogs can smell and see them but they still have their own space. Once they are visibly comfortable with other dogs we take him/her out in the company of a leader/carer and watch for successful integration with other dogs, and play.

Will my dog go outside whilst attending Day Care?2021-04-06T12:47:47+10:00

Yes, we have a large fenced and secure, outside yard with places to run and explore, dog sport equipment and toys for play, and shady nooks, and beds to lounge and nap.

Is Doggie Playmates daycare a safe place for my dog?2021-04-05T07:42:04+10:00

Yes! At doggie Playmates we pride ourselves in providing a safe and secure facility where your dog has varied play spaces and is well cared for.

  • The facility is securely fenced tto prevent any escape artists leaving the facility.
  • Our staff are trained in animal behaviour.
  • The dogs in our care are never left unattended.
  • We have a maximum staff to dog ratio of 1 pack leader/Carer to 15 dogs.

All dogs are assessed for suitability to attend day care, and watched closely through successful integration with other dogs in care.

What should we bring for our dog whilst attending Doggie Playmates daycare?2021-04-05T07:46:16+10:00

Please bring your dog in wearing their collar, and lead. Please do not bring toys, food, bedding or any other items that may induce possessive behaviours in your dog.

Do dogs fight at daycare?2021-04-05T07:46:35+10:00

Dogs play, run and rumble together with their mouths and feet. If a dog ends up with a minor wound or scratch it is from over zealous play, not a fight or skirmish. Your dog playing at daycare is very similar to a child playing at school, or football.

What happens if my dog is hurt or becomes ill whilst attending Doggie Playmates Daycare?2021-04-05T07:46:54+10:00

Staff are trained in animal first aid, so all minor injuries or illnesses can be addressed by our staff members. If there should be an urgent need to see a Vet, we will transport the dog immediately to one of our preferred local Veterinary Clinics located in Coolangatta /Tweed Heads which is approximately a 5 minute drive from Doggie Playmates centre. Owners will be contacted immediately if this should be the case.

How much time can my dog spend at Doggie Playmates Dog Daycare?2021-04-05T07:47:35+10:00

This really depends on the dog. A younger more active dog will enjoy spending more time in play with other dogs in daycare, whereas an older less active dog seeks out the company of and being around other dogs.

At Doggie Playmates we recommend the equivalent of 3 full days per week as a maximum for dogs of non working owners, and a maximum equivalent of 4 full days per week for working owners, so that dogs don’t become dependant on the company of other dogs.

Our exception to this maximum provides for owners with short term daycare requirements.

Do you have a rest area for dogs in daycare at Doggie Playmates?2021-04-05T07:47:56+10:00

Yes, we understand dogs love to lounge, rest or nap. We have a dedicated rest room with lounges, playroom beds, and a selection of outdoor lounges, mats, beds and shady spots for dogs to choose from.

How will I know if my dog is enjoying their time at Doggie Playmates Daycare?2021-04-05T07:48:15+10:00

We will always let you know if we see that your dog is not enjoying their time at Doggie Playmates – but your dog will also let you know through their actions. Dogs should come home tired from daycare – but a happy tired, because they’ve had fun being with other dogs. We constantly monitor the dogs to ensure they are not stressed and will remove them from situations that seem to cause them concern. After one or two daycare visits, your dog will display eagerness for their return to our daycare facility to meet up with Doggie Playmates. If they are hesitant to come in –this may be a sign that they are coming too often – or that daycare isn’t right for them.

Can I get updates of how my dog is going whilst attending with Doggie Playmates Daycare?2021-04-12T14:04:15+10:00

Yes, we send photo updates throughout the day and are happy to give you a quick call or e-mail during the day to update you how they are doing. We will also communicate this with you when you come to pick them up. We will also upload images or short videos of dogs in daycare to our website gallery, and other social media including facebook, Instagram and or youtube.

Will you feed my dog during their stay?2021-04-05T07:48:55+10:00

Your dog will be fed small amounts of healthy dog treats whilst attending Doggie Playmates daycare. If your dog is booked for long daycare (9 + hours), we will request an evening meal be provided for your pooch.

How much is daycare?2021-04-06T13:09:16+10:00

FAQ about Doggie Daycare at Doggie Playmates

If your pooch is driving you nuts after work because he or she’s been bored stiff all day, barks while you’re out, gets up to mischief, or you just want him/her to have a little fun while you are at work, maybe a few hours, or a day in doggie daycare is something that will really benefit you both.

What days and times do you offer grooming at Doggie Playmates?2021-04-05T06:58:54+10:00

We offer grooming 5 days a week with appointments commencing from 8:00 AM and our last appointment of the day at 5:00 PM ( NSW time). If you have special needs that do not fall within these times, please let us know and we will try to accommodate you.

Do I need to book an appointment at Doggie Playmates?2021-04-05T06:59:43+10:00

You can call us at any time to set an appointment, or set one up in person at the Doggie Playmates centre in Tweed Heads.

How long will it take to groom my dog?2021-04-05T07:00:10+10:00

In general, smaller- to medium-sized breeds take 2-3 hours to be groomed in full, and larger and/or heavier-coated breeds take between 3 to 4 hours. The condition of their coat, the time since the last groom, and the kind of groom you are looking for, your dog’s behaviour during the grooming process will contribute to the time it takes. We try to strike a balance between making the groom as unhurried and comfortable as we can for your dog while aiming to get them back to you in a timely fashion. Because we’re working with animals, unexpected delays can occur.

Why does it take so long to groom my dog?2021-04-05T07:00:37+10:00

Grooming dogs isn’t as simple as getting your own hair cut and styled . There are a lot more steps and a lot more hair involved. During your dog’s stay, we brush, comb, bath , blow dry, trim nails, clean ears, cut fur, tidy sanitary areas, then do a final trim and tidy. Throughout the groom we chat, pat and cuddle your dog…. All of this takes time.
We also split up our grooming into steps and provide rest breaks to make the experience as comfortable for your pooch as we can. Some younger and/or inexperienced dogs often need extra time to learn and become comfortable with the grooming process. Rushing through these groom procedures only stresses both dog and groomer, leading to potentially unwanted issues in the future. If you need your dog ready by a specific time, please advise us at time of booking.

Do you sedate dogs for grooming?2021-04-05T07:00:52+10:00

No

Does my dog need to be de-sexed for grooming at Doggie Playmates?2021-04-05T07:01:15+10:00

We don’t require your dog to be spayed or de-sexed for grooming only services, but for health reasons we cannot provide grooming services to dogs on heat.

Can I leave my dog at Doggie Playmates for the whole day?2021-04-05T07:02:03+10:00

Yes, we offer a groom and daycare package. Your pooch will be able to socialise and play during groom breaks, and before or after their groom. We will request details of your dog’s immunisation, health and sex status at the time of booking this package.

How old should my puppy be before he gets his first groom?2021-04-05T07:02:24+10:00

It is good to have your puppy become familiar with grooming as early as possible after the first set of puppy shots, usually 12-16 weeks of age. This will help your pooch learn at an early age that grooming is a pleasant experience.

My dog is very anxious/has separation anxiety.2021-04-05T07:02:54+10:00

In these cases we take things very slowly, monitor for signs of stress or fatigue, and take rest /doggie play breaks when needed. If we see that your dog does not take to the grooming process and is becoming too stressed, we may contact you and arrange for the session to be broken up into smaller ones. The last thing we want is to over-stress your dog through grooming processes.

My dog might bite/is aggressive/I’m not sure how they will react to being groomed.2021-04-05T07:03:14+10:00

We accept dogs who are difficult in some way or another. Dogs who will never let their paws be touched at home are more likely to become accustomed to having their nails or face trimmed patiently in a grooming environment. If your dog is likely to bite, for the we feel safety of your dog and our groomers, we may use a soft nylon muzzle during the grooming process.

My dog is a senior.2021-04-05T07:04:44+10:00

Older pets often need special care, patience and attention. We recommend the style be kept short and easy to maintain to keep the grooming process to a minimum amount of time.

How often do nails need trimming?2021-04-05T07:05:47+10:00

Generally a dog’s nails need trimming every 6 weeks.

My dog’s nails have grown out, can you fix this?2021-04-05T07:06:01+10:00

We will not intentionally “quick” a nail in order to get the nails short. We will cut the nails as close to the quick as possible, but if the quicks have grown out, we will only be able to trim up to the quick. Regular nail clipping, every 2-4 weeks, will get the quick to recede and result in shorter nails. At times, we will unintentionally quick a nail and when we do, we apply styptic powder to the nail to stop any bleeding.

Do you provide just nail clipping services ?2021-04-05T07:06:22+10:00

If you are only looking to cut your dog’s nails and nothing else, we happily provide this service.

My dog has allergies/sensitive skin.2021-04-05T07:06:48+10:00

Please advise us beforehand of any allergies, skin condition or sensitivities your dog may have when making an appointment, so we can determine the best medicated products for your pooch’s skin type/condition.

What happens if my dog has fleas?2021-04-05T07:07:06+10:00

If we notice that your dog has fleas, we will contact you immediately. If we cannot reach you, we will proceed and provide a flea bath before proceeding with groom. Additional costs will apply for this procedure.

Do you express Anal Glands?2021-04-05T07:09:23+10:00

We do not express anal glands at Doggie Playmates. Once you start expressing a dog’s anal glands externally, the dog’s body gives up doing it naturally, meaning you will usually have to have them manually expressed every 4-6 weeks. If your dog isn’t having problems with them, nature is on task. If your dog is experiencing any form of anal problem, you should have your dog checked by a Vet to determine the cause of the issue and, if required perform an internal anal gland expression.

Do you Pluck Ears?2021-04-05T07:09:47+10:00

Some breeds of dog grow hair in the ears that need to be removed for hygiene reasons. There is some controversy among veterinarians and groomers about this topic. At Doggie Playmates , we may pluck ears that need to be reduced of hair unless we are asked not to by you. With that said, we will only do it if the dog allows us to. If the dog is too squirmy for plucking we will trim, or we will stop because more damage can be done by continuing.

My dog still gets mats and/or tangled fur, even though I have regular grooming. Why is this?2021-04-05T07:10:08+10:00

Most often this happens when a dog’s coat is kept too long for their play environment /lifestyle, the time you have available to maintain their coat at home, or they need grooming more often. Keeping your pooch’s fur shorter with more frequent, shorter groom visits, will resolve the issue of matting.

Can you remove mats?2021-04-05T07:10:47+10:00

If the hair is allowed to knot or develop “matts”, it is unhealthy for the dog’s skin. It may be possible to “dematt” the coat, if it can be done without causing pain to the dog. Unfortunately, the process is often painful or can cause irritation to the dog’s skin. If your dog is matted, we will discuss with you what can be done.
Matted coats can cause a variety of skin and health problems. When your pet is extremely tangled, matted, or densely coated there are increased risks of stress, trauma, and / or injury. If possible, we will carefully de-mat your pet’s coat. If the coat is severely matted or we determine that de-matting would be too painful for your pet, we will need to remove the coat with clippers. Please discuss your dog’s needs with us at time of booking.

How often should I bring my dog in for a groom?2021-04-05T07:13:02+10:00

To maintain a proper / manageable coat for non-shedding breeds such as Poodles, Bichons, Shih Tzus, Lhasa Apsos, Terriers, you should have your dog groomed every 4-6 weeks.
If they are kept in a very short cut, these breeds may be able to go 8 weeks before next groom. Breeds that have short, shedding coats can usually wait 8-12weeks between grooming appointments, as long as they are brushed regularly at home.

When will I know to pick my dog up?2021-04-05T07:13:24+10:00

We will give you a call via the phone number(s) provided when your dog is ready for pick up after their groom.
If you are concerned about your dog is handling the groom or feel it is taking longer than expected, you can always give us a call; we can let you know how they are doing and when they will be ready to be picked up.

What is your cancellation policy?2021-04-05T07:13:59+10:00

Cancellations can leave an empty block in the schedule that could have otherwise been filled by another customer, and so we ask that any cancellations are made by you are early as possible.

What if I want something changed or redone after my dog is finished?2021-04-05T07:14:12+10:00

Your satisfaction is very important to us! If you notice something at pick up and one of our staff members are still in, they can often take care of it for you prior to leaving the centre. If you notice something after you leave, we ask that you give us a call within 48 hours so we can arrange a time to tweak the groom while it is still relatively fresh.

What if I’m not satisfied with the groom?2021-04-05T07:14:36+10:00

If you’re not happy with your dog’s groom, let us know! We always appreciate your feedback. We take as much information as we can about your dog and about what you want, and keep detailed records of your dog’s grooming , so if something is not to your liking we will know what to change.

What time do you open and close Doggie Playmates daycare?2021-04-05T07:28:34+10:00

We are open at 7.30am and close at 6.30pm (NSW times).

Do we need to make a booking at Doggie Playmates Daycare?2021-04-05T07:28:52+10:00

Yes, please make a booking as spaces are limited and we strictly adhere to our staff to dog ratio, so you may be disappointed if you turn up without a booking.

At what age can my dog come to play?2021-04-05T07:29:22+10:00

Dogs need to be at least 16 weeks of age and current on vaccinations.

Can any dog come to daycare?2021-04-05T07:29:47+10:00

No, dogs who are aggressive towards other dogs or people may not come to daycare. We also do not allow dogs that eat rocks. Doggie Playmates have river stone gardens for dog exploration.It is the owner’s responsibility to inform us of specific behavioural habits.

Are there any dog breeds that are not accepted into Doggie Playmates daycare?2021-04-05T07:31:03+10:00

We are unable to accept enrolments at Doggie Playmates daycare for the following breeds:

  • American Pit Bull Terrier
  • Fila Braziliero (Brazilian Mastiff)
  • Japanese Tosa (Japanese Mastiff)
  • Dogo Argentina (Argentinean Mastiff)
  • Presa Canario.

All other breeds are assessed on the basis of each individual dog and may be permitted to attend should they be assessed as suitable.

Does my dog need to be spayed or neutered?2021-04-05T07:32:12+10:00

Yes, all dogs over the age of 7 months must be spayed or neutered.(de-sexed) – limited exceptions may be made with prior approval (conditions apply).

What vaccinations are required for my dog?2021-04-05T07:32:56+10:00

All dogs attending Doggie Playmates Daycare must have up-to-date C5 vaccinations (administered within the last 12 months and not less than 1 week prior to first visit). Owners must submit proof of C5 vaccinations from their Vet. Alternative vaccination methods are not accepted.

Puppies must have at least their first vaccination before entering day care and must have their booster and final puppy vaccinations by 16 weeks.

  • 6-8 Weeks – First Vaccination,
  • 10-12 Weeks – Booster Vaccine
  • 14-16 Weeks – Final Vaccine.
How will attending Day Care affect my dog’s toilet routine or toilet training?2021-04-05T07:39:50+10:00

Doggie Playmates has a large outdoor play space which serves to maintain your dog’s established outside toileting routine whilst attending daycare.
We find that dogs in care at Doggie Playmates follow the lead of other dogs’ outside toileting. With very few accidents occurring within our inside play space, your dog’s home toileting routines won’t be affected by attending Doggie Playmates daycare.

Can we visit the facilities at Doggie Playmates Daycare?2021-04-05T07:40:15+10:00

Yes, please do come and visit and meet with us before you bring your dog in for daycare to ensure you are happy and comfortable leaving your furry family member in our care. will not be able to enter the daycare area, when other dogs are in care. Having strangers in the play area can be disruptive to the dogs attending, so we do limit access to these areas to early morning or later in the afternoon.

How do you introduce my dog safely to other dogs at Doggie Playmates?2021-04-05T07:40:43+10:00

When your dog is first brought back they will be in a transition area. This allows your dog to see and smell other dogs and other dogs can smell and see them but they still have their own space. Once they are visibly comfortable with other dogs we take him/her out in the company of a leader/carer and watch for successful integration with other dogs, and play.

Will my dog go outside whilst attending Day Care?2021-04-06T12:47:47+10:00

Yes, we have a large fenced and secure, outside yard with places to run and explore, dog sport equipment and toys for play, and shady nooks, and beds to lounge and nap.

Is Doggie Playmates daycare a safe place for my dog?2021-04-05T07:42:04+10:00

Yes! At doggie Playmates we pride ourselves in providing a safe and secure facility where your dog has varied play spaces and is well cared for.

  • The facility is securely fenced tto prevent any escape artists leaving the facility.
  • Our staff are trained in animal behaviour.
  • The dogs in our care are never left unattended.
  • We have a maximum staff to dog ratio of 1 pack leader/Carer to 15 dogs.

All dogs are assessed for suitability to attend day care, and watched closely through successful integration with other dogs in care.

What should we bring for our dog whilst attending Doggie Playmates daycare?2021-04-05T07:46:16+10:00

Please bring your dog in wearing their collar, and lead. Please do not bring toys, food, bedding or any other items that may induce possessive behaviours in your dog.

Do dogs fight at daycare?2021-04-05T07:46:35+10:00

Dogs play, run and rumble together with their mouths and feet. If a dog ends up with a minor wound or scratch it is from over zealous play, not a fight or skirmish. Your dog playing at daycare is very similar to a child playing at school, or football.

What happens if my dog is hurt or becomes ill whilst attending Doggie Playmates Daycare?2021-04-05T07:46:54+10:00

Staff are trained in animal first aid, so all minor injuries or illnesses can be addressed by our staff members. If there should be an urgent need to see a Vet, we will transport the dog immediately to one of our preferred local Veterinary Clinics located in Coolangatta /Tweed Heads which is approximately a 5 minute drive from Doggie Playmates centre. Owners will be contacted immediately if this should be the case.

How much time can my dog spend at Doggie Playmates Dog Daycare?2021-04-05T07:47:35+10:00

This really depends on the dog. A younger more active dog will enjoy spending more time in play with other dogs in daycare, whereas an older less active dog seeks out the company of and being around other dogs.

At Doggie Playmates we recommend the equivalent of 3 full days per week as a maximum for dogs of non working owners, and a maximum equivalent of 4 full days per week for working owners, so that dogs don’t become dependant on the company of other dogs.

Our exception to this maximum provides for owners with short term daycare requirements.

Do you have a rest area for dogs in daycare at Doggie Playmates?2021-04-05T07:47:56+10:00

Yes, we understand dogs love to lounge, rest or nap. We have a dedicated rest room with lounges, playroom beds, and a selection of outdoor lounges, mats, beds and shady spots for dogs to choose from.

How will I know if my dog is enjoying their time at Doggie Playmates Daycare?2021-04-05T07:48:15+10:00

We will always let you know if we see that your dog is not enjoying their time at Doggie Playmates – but your dog will also let you know through their actions. Dogs should come home tired from daycare – but a happy tired, because they’ve had fun being with other dogs. We constantly monitor the dogs to ensure they are not stressed and will remove them from situations that seem to cause them concern. After one or two daycare visits, your dog will display eagerness for their return to our daycare facility to meet up with Doggie Playmates. If they are hesitant to come in –this may be a sign that they are coming too often – or that daycare isn’t right for them.

Can I get updates of how my dog is going whilst attending with Doggie Playmates Daycare?2021-04-12T14:04:15+10:00

Yes, we send photo updates throughout the day and are happy to give you a quick call or e-mail during the day to update you how they are doing. We will also communicate this with you when you come to pick them up. We will also upload images or short videos of dogs in daycare to our website gallery, and other social media including facebook, Instagram and or youtube.

Will you feed my dog during their stay?2021-04-05T07:48:55+10:00

Your dog will be fed small amounts of healthy dog treats whilst attending Doggie Playmates daycare. If your dog is booked for long daycare (9 + hours), we will request an evening meal be provided for your pooch.

How much is daycare?2021-04-06T13:09:16+10:00

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